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In search of faster broadband

A recent survey indicates that customer satisfaction with broadband performance is falling. So what practical measures can be taken to improve our download speeds?

 


A recent poll by a UK price comparison website revealed that customer satisfaction with broadband speeds had fallen by 10 per cent in 12 months. Consumer Choices found that whilst users were happier with the reliability of their connection, they felt performance was on the wane.
 

Our Internet needs are constantly changing with increasing numbers watching TV online, downloading music and using other bandwidth-hungry applications such as video-conferencing.

So with this in mind, we bring you some practical tips and advice that we hope can boost your own online performance:

Like most things in life, you get what you pay for when it comes to broadband. Contention ratios are usually the difference between a fast and a slow connection and the lower the ratio, the higher the monthly cost.

 

Test your speed. Use a speed tester like www.speedtest.net to confirm the speed you’re actually getting. Do a ‘before and after’ comparison to see whether any of the following tips improve your performance.

Secure your wireless network. If you’re unwittingly sharing your connection with unauthorised users, they’ll be using up valuable bandwidth. This could significantly reduce your speed and eat into your download allowance.

Check with your ISP. If the connection speed is lower than expected, your ISP may be able to improve the speed with a re-grade of the line.

Clear out your cache. When you visit a webpage, your browser stores information that can help speed up the loading of the pages the next time you visit. But over time, these files can fill up your ‘cache’ and affect the overall performance of your PC.

Upgrade your browser. Using an alternative browser can speed up the time it takes to download a webpage. Whether you prefer Internet Explorer, Firefox, Chrome, Safari or one of the others, try to ensure you are using the latest version.

Reposition your wireless router. The position of your router can affect your wireless connection. Avoid obstructions such as doors and walls wherever possible and be aware of interference from other appliances that emit wireless signals (e.g. cordless phones).

Monitor your applications. Applications like RealPlayer and Windows Updates can run in the background whenever you log on. This could be slowing down your connection. Set these applications so they don’t run automatically.

Disable P2P (peer-to-peer) software. As with the applications above, P2P applications can continue uploading and downloading even when they appear to be switched off. Always check your settings.

Use the Web off-peak. Connection speeds slow down considerably during peak times. Refer to the comments surrounding ‘contention’ in our conclusion below.

Switch providers. If all else fails, maybe it’s time for a new provider. Talk to our experts about a package that might better suit your business needs.


Conclusion - the clue is in the contention

Superfast broadband is now available in certain areas and is being delivered in a couple of ways. The speed of DSL products (referred to as LLU or ADSL+) still depends on your distance from the local exchange, so just how much of that 24MB you will actually see remains uncertain (current average being around 5.9MB). The other product is fibre-based broadband which is provided by Virgin or BT. Virgin’s fibre network has been around for a number of years although they have recently started an expansion program and new technology has seen them able to increase the headline speed to up to 50MB. These connections are only available in franchised areas and are still subject to contention. BT is just beginning to roll out its own fibre network called Infinity. This will offer gradually higher speeds as the technology matures with 40MB to start with. Infinity will be resold by many providers and BT has recently announced an extra £1bn investment to get this technology to 66% of the UK by 2015.

Like most things in life, you get what you pay for when it comes to broadband. Contention ratios are usually the difference between a fast and a slow connection and the lower the ratio, the higher the monthly cost. Here at Delta Comtech we understand the critical nature of your Internet connection and are ready to advise you on the most appropriate service including backup connections with auto failover.
 

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Delta Comtech Ltd
Artillery House, Heapy Street
Macclesfield, Cheshire, SK11 7JB

Tel: 0844 412 8102
info@delta-comtech.co.uk